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FAQ

Delivery

Has my order been shipped out yet?

You should have received and email quoting your Courier Tracking numbre for any orders sent from our stores

I have received a faulty item

Follow the returns policy for faulty products

An item in my order is incorrect

Please email us at orders@oobe.com

One or more items is missing from my order

Please email us at orders@oobe.com

How long will my order take to arrive?

Our policy is to have orders delivered within 5-7 Working days

Can I ship to an international address?

No only National deliveries are accepted

Can I arrange to collect my order instead of having them couriered?

Yes please see our Click and Collect option

Can I change the delivery address for an order that I have already submitted?

Yes as long as the delivery has not departed our store you may amend the delivery address

How much does delivery cost?

$15.00 per order any orders over $500.00 are freight free.

Will I receive my order in time for Christmas?

Yes as long as it is within our delivery times of 2-3 working days

My Order status is suspended, what does this mean?

This usually means the payment was declined

Can I deliver to a P.O. Box or Parcel-pod

No only physical addresses as all items are couriered