Click & Collect
What is Click & Collect?
Order online and collect from the shop of your choice.
How long will it take for my order to be ready in store?
24 hours for Click and Collect to be ready in store.
How do I know when my order is ready in store?
You will receive a call or email from the store confirming your order is ready for collection
How long will my order be kept in store for collection?
All orders paid in full will be held for 7 days for collection. After this time there could be a slight delay in waiting for stock to arrive from our suppliers
What happens if I can not collect my order?
We can courier any order nationwide for a frieght fee if you are unable to collect.
How do I collect my order in store?
Report to the front desk and provide them with your online order number. ID will be required for any order collections
What do I need to take with me when I collect my items?
Your online order number, photo proof of identity (drivers licence, passport etc)
How do I return items delivered by Click & Collect?
You can either courier these back to the store for a return or drop these off at the same store they were collected from
What should I do if I have any other questions regarding Click & Collect?
email us at weborders@oobe.co.nz
Delivery
Has my order been shipped out yet?
You should have received and email quoting your Courier Tracking numbre for any orders sent from our stores
I have received a faulty item
Follow the returns policy for faulty products
An item in my order is incorrect
Please email us at weborders@oobe.co.nz
One or more items is missing from my order
Please email us at weborders@oobe.co.nz
How long will my order take to arrive?
Our policy is to have orders delivered within 5-7 Working days
Can I ship to an international address?
No only National deliveries are accepted
Can I arrange to collect my order instead of having them couriered?
Yes please see our Click and Collect option
Can I change the delivery address for an order that I have already submitted?
Yes as long as the delivery has not departed our store you may amend the delivery address
Will I receive my order in time for Christmas?
Yes as long as it is within our delivery times of 2-3 working days
My Order status is suspended, what does this mean?
This usually means the payment was declined
Can I deliver to a P.O. Box or Parcel-pod
No only physical addresses as all items are couriered
My Account
I've lost my password, what can I do?
Please either call the Online Manager on (09) 531 5333 or email orders@oobe.com
How do I re-set my password?
When you log into the website please click re-set my password and an email confirmation will be sent to your nominated email address.
How do I register?
Click Register at www.oobe.co.nz
My password isn't working, what can I do?
Click re-set my password and an email confirmatin will be sent to your nominated email address
What happens to my details when I register?
All customer details are registered in our Point of Sales system for Warranty purposes.
Shopping
How do I search for a product?
In the search bar type a short description using key words for the product you wish to look up and click search.
I have bought something but have seen it at a different price on your website
We will match the online price
Do I need to create an account to shop with you?
No you can use a Guest log in when purchasing items.
I have a discount code, how do I use it?
We do not use discount codes for online orders
